Responsible Gaming

Responsible gaming is the central principle guiding all activity on casinys.com, ensuring that gambling remains an enjoyable form of entertainment conducted consciously and within personal limits. We are committed to the wellbeing of all players by providing extensive resources, effective tools, and personalised support to foster safe, informed decision-making regarding gaming activity. casiny, as operated exclusively through casinys.com, pledges to assist players at every stage, especially in upholding their right to a safe and transparent online gaming environment in accordance with contemporary Australian standards and ethical requirements.

Risk Awareness

OBSERVE: Recognising and mitigating gambling-related harm is an essential compliance obligation under Australian gambling harm minimisation policy and international industry best practice. EXPAND: Under AU regulatory standards, all operators must actively educate and empower users to be vigilant about behavioural warning signs. REFLECT: The following outlines potential indicators of gambling problems and provides a confidential self-assessment tool.

Common Signs of Problem Gambling

Frequent betting or increased session intensity: Gambling more often or with increasing stakes beyond personal limits.
Preoccupation with gambling: Persistent thoughts about the casino even when not playing.
Unsuccessful attempts to cut down: Repeated but unsuccessful efforts to reduce or control your gambling.
Gambling to escape problems: Using gaming as a means to cope with stress, anxiety, or personal challenges.
Chasing losses: Returning to gamble after a loss in an attempt to win back money.
Neglect of responsibilities: Neglecting work, family, or social obligations due to gaming.
Hiding gambling activity: Misleading others about time or money spent on gaming.

Self-Assessment Test

Ask yourself the following:

Have you ever felt unable to stop gambling when you wanted to?
Do you find yourself thinking about casinos or gambling even when not playing?
Have you lied to friends or family about your gambling activity or losses?
Are you borrowing money or selling personal belongings to fund your gaming?
Do you feel restless or irritable when not gambling?
Have your gambling habits interfered with work, study, or family life?

If you answered "yes" to any of these, casiny strongly encourages you to consider using the support tools and professional resources listed below.

Limits & Tools

OBSERVE: Under Australian voluntary pre-commitment standards and international regulatory expectations, offering clear, accessible player controls is a core operator obligation. EXPAND: Effective use of limit-setting mechanisms can materially reduce risk of harm. REFLECT: The following outlines stepwise instructions for configuring account limits and tools on casinys.com as required by compliance policy.

How to Set Deposit Limits

Log in to your personal account at casinys.com using your registered details.
Navigate to "Account Settings" > "Responsible Gaming" section in your player dashboard.
Select "Set Deposit Limits" and specify your chosen cap for daily, weekly, or monthly deposits. Enter numeric values (in AUD) that reflect your comfort and budget.
Confirm and save your preferences. All changes take effect immediately but increasing limits may require a cooling-off period pursuant to AU best practice.

Session Timers & Breaks

Setting Time Spent Limits: Within "Responsible Gaming," activate the session timer by specifying your desired maximum session duration. You will receive automatic notifications as your limit approaches.
Taking a Time-Out (24-72 hours): Use the "Time-Out" feature to pause your account for a self-selected duration between 24 and 72 hours. During this time, gambling activities will be suspended and access to the site restricted.

Regional Compliance Note: Limit-setting features are designed and enforced in accordance with 2025 Australian voluntary pre-commitment standards and are available to all AU clients of casiny via casinys.com.

Self-Exclusion

OBSERVE: The ability to self-exclude is a critical safeguard required by both Australian and international regulators. EXPAND: Processes must be explicit, confidential, and effective, with clear disclosure of rights and consequences. REFLECT: Below are the step-by-step procedures and compliance caveats for both temporary and permanent exclusions at casinys.com.

How to Self-Exclude from casiny on casinys.com

Accessing Self-Exclusion:
- Log in to your account at casinys.com. Navigate to "Account Settings" > "Responsible Gaming" > "Self-Exclusion".
Select the Exclusion Period:
- Choose your preferred exclusion length - options include 6 months, 1 year, or permanent (lifetime) ban. Carefully review the implications of each.
Confirm Your Decision:
- Read the terms and conditions. Tick the acknowledgement box and submit your self-exclusion request. For additional confirmation, contact our Responsible Gaming team via [email protected] or call 1800-837-129.
Consequences of Self-Exclusion:
- Access to all gaming features, deposits, and the player dashboard is suspended for the duration of the exclusion.
- Existing balances may be withdrawn upon request, subject to KYC and AML verification.
- During the exclusion, no reopening will be permitted under any circumstances, in strict accordance with harm minimisation policy.

Legal Protective Clause: Any attempt to circumvent self-exclusion (including creating new accounts) is strictly prohibited; casinys.com reserves the right to implement permanent barring and cooperate with other licensed operators as required by Australian regulatory frameworks. Refunds during exclusion may be subject to documented request and AML compliance review.

Support Resources

OBSERVE: All major industry codes and AU regulations require proactive provision of reputable, independent support resources and hotlines for problem gambling. EXPAND: Current industry standards encourage the inclusion of national and international aid organisations. REFLECT: casiny, via casinys.com, facilitates access to these critical agencies:

GAMCARE (gamcare.org.uk)
UK-based organisation providing free support, information, and counselling for individuals and families affected by gambling problems. 24/7 helpline and online chat.
Gambling Help Australia (gamblinghelponline.org.au)
National online service for AU residents offering free counselling, live chat, and resources. Helpline: 1800 858 858, available 24/7.
Gamblers Anonymous (gamblersanonymous.org/ga)
International network of peer-support meetings for individuals seeking to overcome gambling addiction, including local AU chapters.
ReachOut Australia (au.reachout.com)
Mental health service offering education and support for young people in Australia, including those impacted by gambling harm.
European Foundation for Safe Gambling (efsga.org)
Provides online support, research, and information for individuals and families experiencing gambling-related harm worldwide.

Protective Note: These resources offer confidential, non-judgmental support, and are wholly independent of casiny's operational control.

Help for Family

OBSERVE: Australian and international regulatory trends require not only player-targeted support but also assistance for affected family members. EXPAND: Best practice mandates clear outreach channels for families and caregivers. REFLECT: The following recommendations provide a structured approach for families of those experiencing gambling harm:

Starting a Conversation: Approach the individual with empathy and respect, focusing on specific behaviours (not character) and expressing concern for their wellbeing rather than making accusations.
Engage in External Support: Encourage professional assistance or support group participation (e.g. Gambling Help Families & Friends, Gambling Aware Families Australia).
Utilise Family Forums: Access online forums and live chats for families at Gambling Therapy and GAMCARE chat.
Next Steps: If issues persist, seek referral to a registered psychotherapist or call national hotlines: Gambling Help 1800 858 858; in case of mental health crisis, Lifeline 13 11 14.

Discreet Assistance: All support and next steps can be undertaken anonymously and without notifying the person at risk, if safety or privacy is a concern.

Operator's Commitment

OBSERVE: Under Australian responsible conduct obligations and Curaçao licensing conditions, operators must monitor player behaviour and intervene when harmful patterns are detected. EXPAND: Internal procedures must be robust, confidential, and proactive. REFLECT: casiny, through casinys.com, enacts the following measures in the 2025 reporting year:

Internal Risk-Check Procedures

Ongoing Behavioural Analysis: Automated real-time monitoring of gaming patterns, deposit frequency, bet size escalation, and session duration to identify at-risk behaviour.
Proactive Warning Messages: If abnormal markers are detected (e.g., dramatic loss increases, irregular deposits), prompt in-account notifications will advise players to consider available limit-setting and support options.
Mandatory Cooling-Off Recommendation: In the event of repeated risk alerts, players may be urged to initiate a Time-Out or self-exclusion, in accordance with harm minimisation best practices.

Support Contact Triggers

Player Outreach: The Responsible Gaming team may contact clients via registered e-mail ([email protected]) or phone (1800-837-129) if sustained risk patterns are objectively detected.
Privacy Protection: All interventions adhere to strict AU privacy laws and are conducted strictly in the context of player welfare and regulatory compliance.

Legal Compliance Statement: All operator actions are aligned with current AU regulatory guidance and Curaçao eGaming licensing standards as valid through 2025.

Updates

OBSERVE: Regulatory frameworks require transparent notification of policy changes to affected users. EXPAND: Industry best practice stipulates both direct and on-site notifications. REFLECT: Players will be informed of any updates to the responsible gaming policy via registered e-mail, official website banners on casinys.com, and within the "Responsible Gaming" dashboard section.
Last Updated: 3 June 2025

Contact & Feedback

For all responsible gaming inquiries, self-control measures, or to request support, you may contact the dedicated Responsible Gaming team of casiny via its official casino portal casinys.com:

E-mail: [email protected]
Phone (AU, 24/7): 1800-837-129
Live Chat: https://casinys.com/livechat

Alternatively, you may use our in-account feedback form in the "Responsible Gaming" section of your dashboard to submit confidential requests for self-control, limit adjustment, or operator-initiated support.
All communications will be handled with the highest standards of confidentiality and in accordance with AU privacy standards.