Casiny Cookie Policy

At Casiny Casino, we use cookies and similar technologies to make our website work properly, to understand how you use our services, and to improve your overall experience. This Cookie Policy explains what cookies are, how we use them, and what choices you have regarding their use when you visit casiny.com.

What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They allow us to recognise your browser, remember your preferences, and collect information about how you interact with our platform. We at Casiny use cookies across our desktop web and mobile web versions to ensure that our site functions smoothly for every player in Australia and New Zealand.

Why We Use Cookies

We rely on cookies for several important purposes. Our goal is to provide you with a secure, personalised, and efficient gaming experience whenever you visit our casino.

• We use cookies to keep you securely logged in during your session and remember your casiny login details for your convenience.
• We use cookies to remember your language and currency preferences, such as AUD or NZD.
• We use cookies to analyse site traffic and understand how players navigate our pokies, live casino, and table game sections.
• We use cookies to measure the performance of our promotions, including welcome bonuses and free spins offers.
• We use cookies to detect and prevent fraud, unauthorised access, or misuse of our services, including attempts to bypass our restricted territories using VPNs or proxies.
• We use cookies to support our customer service tools, including live chat and the Intercom Help Centre.

Types of Cookies We Use

Our Casiny platform uses several categories of cookies, each serving a distinct function. Here at Casiny Casino, we classify our cookies as follows:

• Essential cookies: These are necessary for our website to operate correctly, including maintaining your login session and enabling secure transactions through Visa or Mastercard.
• Performance and analytics cookies: We use these to understand how visitors use our site, which pages are most popular, and where improvements may be needed.
• Functionality cookies: These remember your settings and preferences, such as your preferred pokies categories or display options.
• Advertising and marketing cookies: We use these to measure the effectiveness of our marketing campaigns and to present relevant offers, including information related to our welcome bonus and loyalty program.
• Third-party cookies: Some of our partners, such as payment processors and analytics providers, may place their own cookies on your device when you use our services.

Cookies and Third-Party Providers

Our Casiny library includes almost 6,000 games from providers such as Pragmatic Play, Playson, Evolution, NetEnt, and many others. While these providers typically do not set their own cookies directly on our domain, some embedded content, live dealer streams, and payment or verification tools may use cookies to function correctly. We carefully select our partners and require them to handle any data collected responsibly.

How Long Do Cookies Last

Some cookies we use are "session cookies," which are deleted automatically once you close your browser. Others are "persistent cookies," which remain on your device for a set period, allowing us to recognise you on return visits. We at Casiny Casino set retention periods based on the purpose of each cookie, ranging from a single browsing session to several months.

Managing Your Cookie Preferences

You have control over how cookies are used when you visit our site. Most web browsers allow you to manage cookie settings through their preferences menu. You can choose to accept all cookies, reject non-essential cookies, or delete cookies that have already been stored on your device.

• You can adjust your browser settings to block or delete cookies at any time.
• You can use any cookie consent banner we provide on casiny.com to manage your preferences before continuing to browse.
• You should note that disabling essential cookies may prevent you from accessing certain features, including secure login, account verification, or placing deposits and withdrawals.

Please be aware that if you choose to disable cookies entirely, some parts of our platform, including our loyalty program tracking and VIP program benefits, may not function as intended.

Cookies and Responsible Account Management

We at Casiny use certain cookies to support responsible gambling tools, helping us recognise returning players and apply any self-exclusion or deposit limit settings you have previously chosen. These cookies help us maintain compliance with our licence issued by the Tobique Gaming Commission and support our commitment to protecting our players.

Data Collected Through Cookies

The information gathered through cookies may include your IP address, browser type, device information, pages visited, time spent on our site, and referral source. We do not use cookies to collect sensitive personal documents; any KYC verification data, such as identification documents or proof of address, is handled separately and securely in accordance with our Privacy Policy.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies, or if you would like further information about our data practices, please reach out to our support team through live chat, our Intercom Help Centre, or our Telegram channel. We are committed to transparency and are happy to address any concerns you may have regarding your privacy while using Casiny Casino.