Casiny Privacy Policy

At Casiny Online Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit casiny.com or use our services. By registering an account, you agree that we may process your data as described below.

Who We Are

Casiny Online Casino is operated by Neptune Projects S.R.L., registered in Costa Rica, Province 01 San Jose, Canton 18 Curridabat, District Granadilla, Barrio Freses, Condominium Nest Freses, 16th Floor, Unit 1602. Payments on our platform are processed through our payment agent, Sultucia Ltd, registered in Cyprus. We operate under licence No. 0000020 issued by the Tobique Gaming Commission. At Casiny, we provide our services to players in Australia and New Zealand and comply with applicable data protection obligations relevant to these markets.

Information We Collect

When you create an account and play at Casiny Online Casino, we collect several categories of personal data necessary to verify your identity, process payments and deliver our services.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence
• We gather Know Your Customer (KYC) documents, including a government-issued photo ID (passport, driver's licence or national ID card)
• We request proof of address not older than six months, such as a utility bill, bank statement or official correspondence
• We collect payment method details, including bank account, card, e-wallet, voucher or crypto account information
• In some cases, we may request additional verification, including a second government ID, a photo of you holding your ID, biometric face verification or a verification call
• We track your gaming activity, including deposits, withdrawals, bets and bonus participation, to improve our services and meet regulatory requirements
• We automatically collect technical data such as IP address, device type, browser information and login timestamps

How We Use Your Information

Our privacy policy explains that we use your personal data for legitimate business and legal purposes connected to operating Casiny Online Casino.

• We use your data to verify your identity and comply with anti-money laundering and KYC regulations
• We process your payment information to handle deposits, withdrawals and chargebacks
• Our team uses your contact details to send transactional communications, account notifications and, where permitted, marketing offers
• We analyse gameplay data to personalise your experience, including loyalty points, VIP levels and promotional eligibility
• We use your information to detect and prevent fraud, abuse of bonuses, and prohibited betting strategies such as martingale, opposite betting or hedging
• We may use your location data to confirm you are not accessing our services via VPN, proxy or other location-masking tools, which are prohibited

Verification and Document Handling

We require verification before processing any withdrawal. Once you submit your documents, our verification review takes up to three business days, after which we send a confirmation email and fully activate your account. We may reject documents due to name or address mismatches, illegible or damaged copies, missing corners, or black-and-white photos. We reserve the right to request documents at any time, even after your account has been active for a period.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties to operate Casiny Online Casino effectively.

• We share data with our payment agent, Sultucia Ltd, to process transactions
• We share information with game providers such as Pragmatic Play, Evolution, Playtech, NetEnt and other partners to enable gameplay and loyalty tracking
• We may disclose data to regulatory authorities, including the Tobique Gaming Commission, where required by law
• We work with fraud prevention and verification services to confirm your identity
• We may share data with customer support tools, including our Live Chat and Intercom Help Centre, to assist you efficiently

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience while browsing casiny.com. Cookies help us remember your preferences, keep you logged in, and understand how you interact with our pokies, live casino and table games. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality. For more details, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including legal, regulatory and accounting requirements. Even after you close your account, we may retain certain records, such as transaction history and verification documents, as required by our licence obligations under the Tobique Gaming Commission.

Your Rights

As a player at Casiny, you have rights regarding the personal data we hold about you. We are committed to respecting these rights and responding to your requests promptly.

• You have the right to access the personal data we hold about you
• You may request that we correct inaccurate or incomplete information
• You can ask us to delete your data, subject to our legal retention obligations
• You may object to certain types of processing, including marketing communications
• You can request a copy of your data in a portable format
• You may withdraw consent for optional data processing at any time

To exercise any of these rights, you can contact our support team via Live Chat, our Intercom Help Centre, or through our Telegram channel.

Data Security

We implement technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. Our systems use encryption and secure protocols to safeguard sensitive information, including payment details and identification documents. While we take data protection seriously at Casiny Online Casino, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and protect your login credentials.

Responsible Data Practices Around Payments

We collect payment information to process deposits via Visa and Mastercard and withdrawals subject to our stated limits. Our fee structure, including the 8% fee with a 4 EUR minimum on unwagered deposits and the 50 EUR administration fee for chargebacks, requires us to retain transaction records for verification and dispute resolution purposes. We handle currency exchange information when applicable payment systems apply such fees.

Restricted Jurisdictions

We do not knowingly collect data from or provide services to residents of restricted countries, including but not limited to the United States, United Kingdom, France, Spain and other jurisdictions listed in our Terms and Conditions. If we identify that you are accessing our services from a restricted location, we reserve the right to suspend your account and request additional verification.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service offerings. We encourage you to review this page periodically. Continued use of Casiny Online Casino after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, please reach out to our support team through Live Chat, our Help Centre, our Telegram channel (t.me/Casiny Casino), or our Facebook community group. We at Casiny are here to assist you with any privacy-related concerns.