Casiny Terms and Conditions

Welcome to Casiny. These Terms and Conditions govern your use of our online casino and all services offered through our site. By creating an account with Casiny Casino, you agree to be bound by these terms in full. If you do not agree with any part of these conditions, you must not register with us or use our services. We encourage every player to read this document carefully before making a deposit or playing any games.

Our Operator and Licensing

Casiny is owned and operated by Neptune Projects S.R.L., registered in Costa Rica, company number 3-102-900308. Payment processing is handled by our payment agent, Sultucia Ltd, registered in Cyprus. We operate under a licence issued by the Tobique Gaming Commission, e-gaming licence No. 0000020. We at Casiny are committed to offering fair, transparent and responsible gaming services to our players in Australia and New Zealand.

Eligibility to Play at Casiny Casino

To use our services, you must be at least 18 years old and a legal resident of a jurisdiction from which access to our site is permitted. Casiny casino login and account registration are restricted to residents of countries not listed on our restricted list, which includes a wide range of jurisdictions where online gambling is prohibited or restricted by local law. We reserve the right to request proof of age and residency at any time.

• You must create only one account per player, household, IP address, device and payment method
• You must provide accurate, current and complete information during registration
• You must not attempt to register if you reside in a restricted country
• We prohibit the use of VPNs, proxies or any tools that mask or manipulate your real location

Account Registration and Verification

When you complete your Casiny login details, you agree to keep your credentials confidential and to notify us immediately of any unauthorised use of your account. Our casino requires identity verification before processing any withdrawal. We may request the following documents at any time:

• A government-issued photo ID, such as a passport, driver's licence or national ID card
• Proof of address not older than six months, such as a utility bill or bank statement
• Payment method details relevant to your deposit or withdrawal
• Additional documents such as a second ID, a photo with the ID, or biometric verification if needed

Our verification review typically takes up to three business days. Documents may be rejected for name or address mismatches, illegible copies, missing corners, or black-and-white photos. We will not process any withdrawal until verification is complete.

Deposits, Withdrawals and Fees

At Casiny, we accept deposits via Visa and Mastercard in AUD and NZD. The minimum deposit to qualify for our welcome deposit bonus is 20 AUD or 30 NZD, while the minimum deposit for weekly free spins is 30 AUD/NZD. The minimum withdrawal amount is 10 EUR or the currency equivalent per transaction, though your full balance is payable without a minimum upon account closure.

Withdrawal limits at our casino are 5,000 EUR per month when your account balance is at least ten times your total deposits, or 10,000 EUR per month otherwise. We do not apply any per-transaction, daily or weekly limits beyond these monthly caps. No withdrawal fee applies if the deposit has been wagered at least once; otherwise, an 8% fee with a 4 EUR minimum will apply. A 50 EUR administration fee is charged per chargeback or payment reversal case, and currency exchange fees may be applied by certain payment systems.

Casiny Bonus Terms

Our welcome package spans your first three deposits and is one of the most searched Casiny bonus codes topics among new players. The package includes a 100% match up to 1,000 AUD/NZD plus 25 free spins on your first deposit, 150% up to 1,500 AUD/NZD plus 50 free spins on your second, and 200% up to 2,000 AUD/NZD plus 75 free spins on your third. Free spins are wager-free, but bonus funds carry a 40x wagering requirement, while winnings from free spins carry no wagering requirement.

• Maximum bet while wagering any bonus is capped at 25
• Maximum win from bonus money is 10,000; from free spins is 500
• Free spins must be activated within 3 days; free spin winnings are valid for 7 days; bonuses expire within 7 days
• Pokies contribute 100% to wagering, live casino 10%, table games 5-25%
• Plinko, Dice, Hi-Lo, Mines, Roulette, Video Poker, and all 3 Oaks Gaming and Wazdan titles are excluded from wagering contribution
• Martingale, opposite betting and hedging strategies are strictly prohibited during wagering

If you withdraw funds before completing the wagering requirement, your bonus and any related bonus winnings will be cancelled. We also run a Weekly Free Spins promotion every Friday for qualifying deposits of 30 AUD/NZD or more, a Telegram exclusive offer, and a referral program offering 30 cash per referred friend up to five friends. Searching for a Casiny promo code or Casiny no deposit bonus should always lead you back to our official promotions page for the most current offers.

Loyalty and VIP Program

Our Casiny casino rewards every wager with loyalty points, credited automatically at a rate of 1 point per 1 wagered on any eligible game. Our loyalty program consists of 10 levels offering free spins, cashback and cash rewards. Our VIP program is based on lifetime wager and ranges from Starter level through to Level 10, which requires 10,000,000 in lifetime wagering and unlocks 750 free spins, 25% cashback and a 12,500 cash reward. Instant cash rewards appear in your rewards tab and must be claimed manually.

Game Fairness and Providers

Casiny Casino offers almost 6,000 games from leading providers including Pragmatic Play, Playson, Betsoft, NetEnt, Play'n GO and many others. Our live casino, powered by Evolution and Playtech, includes Live Roulette, Live Blackjack and Live Baccarat. We offer pokies, table games, video poker, and crash and instant games such as Plinko, Dice, Hi-Lo and Mines. All games are provided by licensed, independently tested suppliers to ensure fair outcomes for every player.

Responsible Gambling

We are committed to promoting responsible gambling among our players. You may request deposit limits, self-exclusion, or a temporary account suspension at any time by contacting our support team. If you believe your gambling behaviour has become problematic, we encourage you to seek help from relevant support organisations in your jurisdiction.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, breach of these terms, use of prohibited betting strategies, multiple accounts, or use of VPNs and similar tools. We may withhold winnings obtained through breach of these terms. You may close your account at any time by contacting our support team, after which your full balance becomes payable without any minimum withdrawal threshold.

Customer Support

Our support team is available via live chat, our Intercom Help Centre, our FAQ page, our Telegram channel, and our Facebook and Instagram communities. All support is provided in English. We aim to respond to every enquiry promptly and resolve issues fairly in accordance with these Terms and Conditions.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, legal requirements, or licensing obligations. We will notify you of material changes through our website or via email where appropriate. Your continued use of our services after any update constitutes your acceptance of the revised terms.